Monday, June 16, 2025

Increase ER patient satisfaction by nearly 600%? Again?

 Increase ER patient satisfaction by nearly 600%? Again? Reduce average hospital inpatient discharge to 2:16 PM? Ramp up door-to-patient-treatment from 77 minutes down to 21? Cut LWBS to below 1%? Just another day for Compirion. Here is a case study from years past with details on a variety of strategies. This was largely the result of a house-wide endeavor lead by two incredible executives, Ben Warner, RN, and Beemal Shah.


See the full HCA flagship Henrico Doctor's Hospital of Richmond VA case study, including strategies, here:


HCA Flagship Henrico Doctors Hospital ER Case Study Richmond VA


#EmergencyMedicine #HospitalLeader #Nursing #EmergencyServices




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Wednesday, June 4, 2025

Drive Out Fear!

 W. Edwards Deming's eighth rule (of his 14 rules) is "Drive Out Fear." He also said "Where there is fear, you get false numbers."


There are clear and visible reasons for fear. Negative feedback has negative consequences on reputation, performance evaluation, patient and community engagement, career, and even bond ratings.

How to create an environment where people fearlessly acknowledge facts and act as team members, constructively?

That is framed by leadership. Leadership creates the environment for "safety". What a leader pays attention to, and their attitude and outlook towards what they are hearing and seeing, becomes the value of the organization, not simply what the leader says. They must walk the talk.

This includes responding to and valuing disclosure of important but sensitive information, while, at the same time, framing all feedback as system feedback, not personal feedback. It is the system, and we are all here to make that system better, together.


Eliminating fear starts with the leaders. They have the most visible jobs and understandably, the most potential anxiety about things going south on their watch. But it's about the organization, and if that is their focus, it will become everyone else's.


#HospitalLeader #Nursing #NursingLeader #EmergencyNurse #EmergencyPhysician

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Tuesday, June 3, 2025

Reduce Hospital-Wide Mortality Rate by One Third? Check!

Here is another Compirion case study from years past.

Several initiatives to move patients and assure proper care were wrapped up into a very robust rounding, supervision and collaborative intervention process. 

What started as a request to "fix the emergency department" very rapidly became a house-wide initiative with remarkable results. 

Learn more about how Bay Medical did it below.

Download the full Bay Medical Case Study here
And download the detailed Bay Medical Handwashing Initiative article here..


 #Nursing

#HospitalLeader

#HospitalOperations

#EmergencyPhysician

#HospitalExecutive



#Nursing #HospitalLeader  #HospitalOperations  #EmergencyPhysician  #HospitalExecutive